Privacy Policy

Introduction

• This Privacy Policy explains in detail the types of personal data Alan and Jenny's Caravans may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.
• Please read this privacy policy carefully.
• By accessing or browsing this website, you confirm that you have read, understood and agree to this privacy policy in its entirety

Alan and Jenny's Caravan

Alan and Jenny's Caravans postal address is 5 Wythburn Crescent, St Helens , Merseyside , WA11 7HD

Explaining the legal bases we rely on

The law on data protection, based on the General Data Protection Regulation and formerly the Data Protection Act, sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent:

• In specific situations, we can collect and process your data with your consent. This may be when you have ticked a box to receive regular communications from us in a paper or electronic document or on our website.
• When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations:

• In certain circumstances, we need your personal data to comply with our contractual obligations.
• If you have booked a caravan we will need your contact details for example

When do we collect personal data

• When you visit our website
• When you make a booking
• When you engage with us on social media
• When you contact us by any means to make enquiries
• When you comment on or review us (i.e. Facebook)

What sort of personal data do we collect

• Personal information including name, contact details and home address
• Details of your interactions with us such as with our website, email and social media.
• Payment information
• Your comments and reviews (i.e. Facebook)
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

How we’ll use your personal data and why

• Of course, you are free to opt out of hearing from us by any of these channels at any time.
• To send you relevant, personalised communications by post or email in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest.
• To perform any contract, we’ve agreed with you. If we don’t collect your personal data during this process, we won’t be able to provide the required services and comply with our legal obligations.
• To respond to your queries or complaints
• Handling the information, you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
• To protect our business from fraud and other illegal activities. We’ll do all of this as part of our legitimate interest.
• With your consent, we will use your personal data to keep you informed by email, web, text, telephone about relevant products and services including tailored special offers, discounts, promotions, events, competitions and so on.
• To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders.
• These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
• To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
• To send you survey and feedback requests to help improve our services.
• These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

How We Protect Your Personal Data

• We know how much data security matters to all our clients. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Our computers and mobile devices are all password protected.
• We regularly monitor our systems for possible vulnerabilities and constantly review our security.

How long will we keep your personal data

• Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
• At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
• Her Majesty's Revenue and Customs (HMRC) requires us to keep records of contracts, payments and invoices for 7 years. We will therefore normally hold information of any contracts for this long.

Who do we share your personal data with

• Anyone required to do so by law such as the police
• Haven Cala Gran

You have the right to request

• Access to the personal data we hold about you, free of charge in most cases
• The correction of your personal data when incorrect, out of date or incomplete.
• The right to deletion, for example when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent
• You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate.
• To ask for your information, please contact us. If we decide not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

• Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
• Where we rely on our legitimate interest:
• In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We will not use your personal information for direct marking.

Contacting the Regulator

• If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
• You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns

If you live outside the UK

• By using our services or providing your personal data to us, you expressly consent to the processing of your personal data by us or on our behalf. Of course, you still have the right to ask us not to process your data in certain ways, and if you do so, we will respect your wishes.
• Sometimes we’ll need to transfer your personal data between countries to enable us to supply the goods or services you’ve requested. In the ordinary course of business, we may transfer your personal data from your country of residence to ourselves and to third parties located in the UK.
• By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes. This may occur because our information technology storage facilities and servers are located outside your country of residence, and could include storage of your personal data on servers in the UK.
• We’ll ensure that reasonable steps are taken to prevent third parties outside your country of residence using your personal data in any way that’s not set out in this Privacy Notice. We’ll also make sure we adequately protect the confidentiality and privacy of your personal data.

Cookies Notice

• This website uses cookies to collect information about you.
• Cookies are small data files which are placed on your computer by this website and which collect certain personal data about you. This enables us to tailor our service offering (including the website) to provide you with products and services which are more relevant to your individual tastes.
• However, you may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of the Services. As each website browser is different, please visit your browser's Help" menu to learn how to change your cookie preferences